Effective Date: 18th April, 2025
Last Updated: 18th April, 2025
1. Introduction
[THE NEIGHBORHOOD PLAYHOUSE INC] ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our marketing communications, or use our services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect: We do NOT share customer opt-in information with affiliates or third parties.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA:
THE NEIGHBORHOOD PLAYHOUSE INC ("We," "Us", "Or" "Our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
We collect the following types of information:
2.1 Personal Information
When you register an account, make a purchase, or opt-in with us, we may collect:
Full Name, Email Address, Phone Number, Billing and Shipping Address, Payment information when you purchase from us, Account Credentials (username, password). Opt in records and timestamps for all communication channels (SMS, email, etc.)
Non-personal Information: IP address, browser type, device information, website usage patterns and analytics.
2.2 Automatically Collected Information
When you visit our website or use our services, we may collect:
IP Address, Device Type, Browser Cookies, and Tracking DataLog Data (e.g., pages visited, time spent on pages)
2.3 Marketing & Communications Data
Preferences for receiving marketing emails, SMS, or other communications. Engagement history with our marketing campaigns, appointment details, preferences, service history and feedback.
2.4 Social Media & Third-Party Integrations
If you interact with us on social media or link accounts, we may collect profile information as permitted by the platform.
3. How We Use Your Information
We use your data for:
Account Registration & Management: To create and maintain your account.
Billing & Transactions: To process payments and send invoices. Marketing & Communications: To send promotions, newsletters, and offers (you can opt out anytime).
Customer Support: To respond to inquiries and provide assistance. Analytics & Improvements: To analyse website traffic and improve our services.
Legal & Security Purposes: To prevent fraud and comply with regulations.
3.1 SMS Messaging & Compliance:
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, sales communication messages and important updates.
Opt-in & Consent:
: You will only receive messages if you have explicitly opted in
: We maintain timestamped records of all opt-in actions
: We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed within 24 hours.
Message frequency & Content
Message frequency varies based on interactions with our business
Messages will be directly related to the services you have requested
WE do not send promotional content without specific consent
Help & Support
Reply "HELP" for assistance or email us at
Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
Your SMS opt-in data and consent records are never shared with third parties
. The only exceptions are:
Service providers who facilitate the delivery of our text messages
Legal requirements (Court Orders, etc.)
4. How We Share Your Information
We do not sell your personal information. However, we may share it with:
Third-party vendors who assist in our operations (e.g., payment processors, analytics tools, and appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and security
Legal & Compliance: When required by law or to protect against fraud.
Business Transfers: In case of a merger, acquisition, or asset sale.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience. You can manage cookie preferences in your browser settings.
We use cookies and similar technologies to:
Analyse site and traffic
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
6. Your Privacy Rights
You have the right to:
Access, update, or delete your personal data.
Opt out of marketing communications by clicking unsubscribe in our emails.
Opt out of SMS messages by replying "STOP"
Request information on how we process our data
Withdraw consent at any time for future communication
Restrict or object to data processing in certain cases.
To exercise your rights, contact us at
7. Data Security & Retention
We implement security measures to protect your data. We retain your information only as long as necessary for business or legal purposes.
Encryption of sensitive data at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure Backup systems and disaster recovery procedures
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
9. Updates to This Policy
We may update this policy periodically. We will notify you of significant changes by email or website notice.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email:
Address:
340 EAST, 54TH STREET, NEW YORK, NY 10022